At Atelier d ‘ Ellis you have the right to return an item within 14 days (right of withdrawal). Within this period, you may view, review and/or apply the article as you do in a shop, unless otherwise stated.
The withdrawal period expires 14 days after the day:
- which the article is in your possession.
- For multiple items in an order, delivered separately: the day you received the last item.
You make use of the right of withdrawal by giving a return order through our customer service under firstname.lastname@example.org
With each delivery you will receive a delivery and return voucher. To make use of your right of withdrawal, it is sufficient to send only the return voucher or copy of the packing slip.
You can also indicate by filling in the model form that you want to use the right of withdrawal. However, you are not obliged to use the model form, because even without the form the right of withdrawal applies. Applying the right of withdrawal does not void your payment obligation.
You will have to pay within the stipulated time limit. If the return process in our administration has generated a credit and you have paid the order in advance, we will refund it immediately.
The amount is within a few days, but not later than 5 days after processing the return shipment on your account. If you return the entire order, we will also refund the original shipping costs, if applicable. We will pay you back with the same payment method you paid us for.