Calming signs VOF cares about your privacy. The introduction of the AVG on 25 May 2018 has tightened the rules for data processing. When other parties are involved in data processing, we have opted for companies that are bringing their data into Europe. We only process data that we need for ( improving) Our services and carefully deal with the information we have collected about you and your use of our services. We never make your information available to third parties for commercial purposes.
Google Analitics We use only to improve the use on our website. We do not follow you outside our website. Maybe strange, but besides having a company we are also just consumer and have a bloody dislike for the so-called tracking cookies of mostly Facebook and Google, which allows you to see certain advertisements from companies that pay for months For your preferences. Use a browser and/or search engine that can disable tracking. Fire Fox and Safari as a browser and DuckDuckGo as a search engine are examples of this.
About the data processing
Below you can read how we process your data, where we store it, Welkebeveiligingstechnieken we use and for whom the data is transparent.
Our website has been developed with software from WordPress, we have opted for our webhosting for Antagonist. Personal data that you make available to us for our services is shared with this party. Antagonist has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Antagonist is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures include the APPLICATION of SSL encryption and a strong password policy. Back-ups are regularly made to prevent data loss.
Our webshop has been developed with the plugin of WooCommerce, we host our webshop on a server in its own Management. We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as far as possible. In any case, these security measures consist of the APPLICATION of SSL encryption and a strong password policy. Back-ups are regularly made to prevent data loss.
We take web hosting and e-mail services off of Antagonist. Antagonist processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Antagonist has taken appropriate technical and organisational measures to prevent loss and unauthorized use of your personal data . Antagonist is required under the agreement to secrecy.
E-mail and Mailing lists
We make use of the services of Antagonist for our regular business mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Antagonist does not have access to our mailbox and we treat all our email traffic confidentially.
To deal with (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All of the above-mentioned safeguards regarding the protection of your personal data also apply to the components of Mollie’s services for which they enable third parties. Mollie does not retain your data for longer than is permitted under the statutory deadlines.
We collect reviews from our webshop.
Data on the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.
If you decide to write a review, you can choose whether to add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not comply with our site conditions.
If you respond to an action or contest, we will ask for your name, address and e-mail address. We use this information to perform the action, to disclose the prize winner (s), and to measure the response to our marketing actions.
Shipping and Logistics
If you place an order with us, it is our job to have your parcel delivered to you. We use the SERVICES of DHL to carry out the deliveries. It is necessary for us to share your name, address and residence DETAILS with DHL. DHL uses this information only for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Billing and accounting
We use the services of Exact to keep track of our records and bookkeeping. We only share with exactly your name, address and residence data and details regarding your order. This information is used to administer sales invoices. Your personal data is protected and stored. Exact Confidentiality is obligatory and your data will be treated confidentially. Exactly your personal data is not used for purposes other than those described above.
Purpose of the data processing
General purpose of the processing
We use your information solely for the purpose of our services. That is to say, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this information to contact you at a later time, other than at your request, we will ask you for your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all held to secrecy on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of providing our services further. This data (for example, your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In some cases, Calming Signs VOF may be held on the basis of a legal obligation until the Share your data in connection with government tax or criminal investigation. In such a case , we are obliged to share your data, but we will oppose it within the possibilities offered by the law.
We save your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also perceive this as a forgetful request. On the basis of applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period expires.
However, employees will no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights Personal data processed by or on our behalf. We explain below what rights are and how you can invoke these rights.
In principle, we send copies and copies of your data only to your already known e-mail address in order to prevent misuse. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to authenticate yourself. We maintain an administration of handled requests, in case of a forgetful request, we administrate anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to complain to the Dutch Data protection Authority at any time if you suspect that we are using your personal data in a wrong way.
You always have the right to process the data that we (have) and that relate to your person or To be traced. You can make a request that is similar to our contact person for privacy issues. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data under our known e-mail address, stating the category under which we Have saved.
You always have the right to process the data that we (have) and that relate to your person or Be reducibly adjusted. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address known to us.
Right to limitation of processing
You always have the right to process the data that we (have) relating to your person or To be reducibly Limited. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at Our known email address that the data until you lift the restriction are no longer processed.
Right to portability
You always have the right to process the data that we (have) and that relate to your person or Be carried out by another party. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is Granted, we will send you copies of all data about you that we have processed or have been processed by other processors or third parties on behalf of our known email address. In all likelihood , in such a case, we can no longer continue the service because the secure connection of data files can no longer be guaranteed.
Right of objection and other rights
In some cases, you have the right to object to the processing of your personal data by or Commissioned by Calming Signs VOF. If you object we will immediately cease the data processing pending the handling of your objection. If your objection Is well founded, we will make copies and/ or copies of data that we process (have) processed to you and thereafter cease processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your information in such a way that this right applies. If you believe that this is the same, please contact our privacy contact person.
If you place an order, we need your name, email address, delivery address and payment details to carry out your order and keep you informed of the progress.
In order to make shopping at calming signs as pleasant as possible, we store your personal data and the data relating to your order and the use of our services with your permission. This allows us to personalize the website.
We use your e-mail address to inform you about the development of the website and about special offers and promotions. If you no longer appreciate this, you can unsubscribe from our website.
If you place an order at calming signs, we will store your data on a Secure Server, if you wish. You can enter a user name and password so that you do not have to fill in your name and address, telephone number, e-mail address, delivery and payment details with each new order.
Calming Signs VOF/ Atelier d ‘ Ellis
5984 PA Koningslust
T (077) 467-8619
Contact person for privacy issues
Nelis Verhoeven and Ellen Versteegen